We are seeking a dedicated and customer-oriented Call Center Officer to serve as the first point of contact for our customers. This role is essential in delivering a seamless customer experience by handling inquiries, managing reservations, and resolving issues efficiently while maintaining high service standards.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries related to rental services
- Assist customers with vehicle reservations, including booking, modifications, and cancellations
- Handle customer complaints professionally and ensure timely resolution
- Inform customers about ongoing promotions, special offers, and company services
- Conduct follow-up calls after the rental period to assess customer satisfaction
- Accurately document all customer interactions, bookings, and feedback in the system
- Prepare reports on call activity, customer concerns, and service trends to support continuous improvement
Requirements
- Strong communication and interpersonal skills
- Ability to handle high call volumes in a fast-paced environment
- Problem-solving mindset with attention to detail
- Ability to work independently while following established guidelines and procedures
Qualifications
- High school diploma or higher diploma or Bachelor’s degree in Business Administration, Public Relations, or a related field
- 0–2 years of experience in a call center or customer service role
