Call Centre & Customer Service Representative at Fonterra Ingredients Limited, NZ

As a Call Centre & Customer Service Representative at Fonterra Ingredients Limited, you will be the first point of contact for our customers, providing exceptional service and support. Your role will involve handling inbound calls, responding to customer inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities:

1. Inbound Call Handling: Efficiently manage incoming calls, addressing customer queries and concerns.
2. Customer Inquiry Resolution: Provide accurate information and solutions to customer inquiries related to products, services, orders, and billing.
3. Data Entry and Record Keeping: Accurately record customer interactions and transactions, maintaining detailed customer records.
4. Product Knowledge: Maintain a thorough understanding of Fonterra’s products and services to provide informed support.
5. Feedback Collection: Collect and report customer feedback to improve products and services.
6. Team Collaboration: Work closely with other departments to resolve customer issues and improve service delivery.

Qualifications:

• Proven experience in a customer service or call centre role.
• Excellent verbal and written communication skills.
• Proficiency in using computers and customer service software.
• Ability to handle stressful situations and high call volumes.
• Strong problem-solving skills and attention to detail.

Personal Attributes:

• A customer-oriented mindset.
• Patience and empathy in dealing with customer concerns.
• Ability to multitask and manage time effectively.
• Strong team player with a collaborative attitude.
• Willingness to continuously learn and adapt.

Benefits:

• Competitive salary and performance incentives.
• Opportunities for training and career advancement.
• Supportive and dynamic work environment.
• Employee discounts on Fonterra products.

Application Process:

Interested applicants should submit a resume and cover letter detailing their customer service experience and why they are a good fit for this role. Applications can be sent via Fonterra’s career portal or as specified in the job advertisement.

Fonterra Ingredients Limited is an equal opportunity employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.