This unique entry level position provides you with an incredible opportunity to engage with each committed shipment the company is responsible for successfully transporting from start to finish. You will be on the front line interacting with drivers, carrier dispatchers, and internal team members nearly simultaneously to provide real time updates and statuses. The right candidate will possess a sense of urgency, resolve, and resourcefulness in order to multitask in a fast-paced environment and remain on task in stressful situations. Your communications will be transmitted with concise detail in order to deliver clear and relevant updates.
Our client looks for energized, self-starter teammates who are fearless in sharing their perspectives and eager to contribute to all facets of the business. The culmination of that talent has propelled Fox to consecutive years on Inc. Magainzine’s List of the Fastest Growing Companies in America and recognized as one of the Best Workplaces in America. If you are ready to leverage your experience and expertise to drive new and innovative ideas, challenge the status quo, and contribute in all aspects of an organization when called upon to, join our team. Let’s reach our goals together!
What You’ll Do:
- Proactive and diligent practice of on-time tracking and tracing for all shipments in transit
- Provide relevant and accurate tracking updates to internal team members
- Continuous maintenance of internal and external platforms with updated shipment details as required
- Communicate with drivers and carriers load requirements and details to ensure a flawless shipment lifecycle from dispatching to delivery
- Field any and all inquiries from customers and/or carriers regarding the status of a specific shipment
- Escalate notification of any issues involving the shipment to the appropriate internal contacts
- Focus on providing best-in-class service to the customers of Fox Logistics through dedicated execution of your tasks
- Accountability of operational duties in support of internal sales team members to contribute to the continued growth of the business
Working conditions:
- Working schedule: Monday- Friday: 11am- 8pm EST (1 hour of unpaid lunch is entitled)
- Competitive Salary in USD
- Remote mode of work
- 10+ business days of paid time off
- Team building and corporate events
- Equipment provided
- A supportive team
- Remote eligibility
- Excellent verbal and written communication skills
- Upper -intermediate or higher level of English
- Quick learner with a strong ability to multitask
- Acute attention to detail
- Entrepreneurial spirit
- Accountable, direct, and confident in personality with a desire to strive to get better
- Superior problem solving and analytical skills
